{"id":1871,"date":"2020-01-19T19:11:02","date_gmt":"2020-01-19T18:11:02","guid":{"rendered":"https:\/\/www.tubilaser.com\/domande-frequenti\/"},"modified":"2020-03-03T14:26:14","modified_gmt":"2020-03-03T13:26:14","slug":"faq","status":"publish","type":"page","link":"https:\/\/staging.tubilaser.com\/en\/faq\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"

[vc_row row_height_percent=”0″ override_padding=”yes” h_padding=”0″ top_padding=”0″ bottom_padding=”0″ back_color=”color-nhtu” back_image=”957″ overlay_color=”accent” overlay_alpha=”30″ gutter_size=”3″ column_width_percent=”100″ shift_y=”0″ z_index=”0″ el_class=”page-header-lavorazioni”][vc_column column_width_percent=”100″ align_horizontal=”align_center” gutter_size=”3″ overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ width=”1\/1″ css=”.vc_custom_1579111434345{padding-top: 4em !important;padding-bottom: 4em !important;}”][vc_custom_heading heading_semantic=”h6″ text_size=”h6″ text_transform=”uppercase” el_class=”custom-title-1″]F.A.Q.[\/vc_custom_heading][vc_custom_heading text_size=”” sub_lead=”yes” sub_reduced=”yes” el_class=”custom-header-2″]Frequently asked questions<\/p>\n

\n
<\/div>\n<\/div>\n

[\/vc_custom_heading][vc_column_text el_class=”subtitle-grey” css=”.vc_custom_1582970459109{margin-top: 1em !important;}”]Please read the frequent asked questions and corresponding answers below. Should you require further information, feel free to contact us<\/strong>. We\u2019ll get back to you as soon as possible.<\/p>\n

\n
<\/div>\n<\/div>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row row_height_percent=”0″ override_padding=”yes” h_padding=”2″ top_padding=”2″ bottom_padding=”2″ overlay_alpha=”50″ gutter_size=”3″ column_width_percent=”100″ shift_y=”0″ z_index=”0″][vc_column column_width_percent=”100″ gutter_size=”3″ overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ width=”1\/1″][vc_accordion active_tab=”0″][vc_accordion_tab title=”I would like to receive a quote for you. Which information do you need to provide a price estimate?” tab_id=”1579269744-1-42″][vc_column_text]To request a quote, simply fill in our contact form and provide your technical drawings. For full supply requests, please specify the quantity and quality of your preferred materials. If you\u2019re a new customer, please add your company\u2019s tax information.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Which are the supported technical drawing formats?” tab_id=”1579269744-2-52″][vc_column_text]For quotes and estimates, please send your drawings as .pdf, .dwg or .dxf files. Working files for confirmed order can be sent as .igs, .xt, .stp, .step, .sat or .ifc files. 3D files help us optimise the workflow and minimise the risk of errors. However, we can also work with pencil drawings, scans and .jpg files – as long as the drawings include all information and dimensions needed for laser cutting purposes.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Which regions and countries do you deliver to? ” tab_id=”1580404597737-9-2″][vc_column_text]We deliver goods throughout Europe. Our delivery service ships weekly to Slovenia, Croatia, Austria, Germany, Switzerland, France, Malta, Albania, Spain and Belgium. For other European countries, we rely on a trusted network of freight companies that help us ensure quick and safe transport to your preferred location.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Is there a minimum order quantity?\u00a0” tab_id=”1580404707955-9-2″][vc_column_text]We do not apply any restrictions to your order. However, processing costs vary based on quantity: the higher the quantity of processed units, the lower the unit price. Based on this, we recommend you make the most of your materials by completely cutting the metal rods.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Can we request a product sampling?” tab_id=”1580404713316-10-0″][vc_column_text]Yes, you can always ask for a product sample before confirming your order.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Can you process pre-cut tubes and beams?” tab_id=”1580404718364-11-1″][vc_column_text]While this is generally possible, the feasibility depends on the final length of the unit, the specific process type and your requested quantities. As a rule of thumb, we normally ask for a minimum workpiece length of 4,000 mm and some machining allowance (approx. 100-200 mm minimum).[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”What is your average order turnaround?” tab_id=”1580404721901-12-5″][vc_column_text]Order turnarounds depend on the process type, the specific quantities and our plant\u2019s workload at the time the order is confirmed. With six processing installations, we can generally provide a quick turnaround for urgent requests. Nevertheless, we recommend advance booking of your selected materials to avoid inconvenient delays.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Can you weigh incoming and outgoing goods?” tab_id=”1580404726975-13-2″][vc_column_text]Yes. Our facility is equipped with an electronic weighing machine that checks the incoming\/outgoing weight.[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row row_height_percent=”0″ override_padding=”yes” h_padding=”0″ top_padding=”0″ bottom_padding=”0″ back_color=”color-nhtu” back_image=”957″ overlay_color=”accent” overlay_alpha=”30″ gutter_size=”3″ column_width_percent=”100″ shift_y=”0″ z_index=”0″ el_class=”page-header-lavorazioni”][vc_column column_width_percent=”100″ align_horizontal=”align_center” gutter_size=”3″ overlay_alpha=”50″ shift_x=”0″ […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1871","page","type-page","status-publish","hentry"],"yoast_head":"\nFAQ - Frequently Asked Questions | TUBILASER \u00ae<\/title>\n<meta name=\"description\" content=\"Please read the frequent asked questions and corresponding answers below. Should you require further information, feel free to contact us. We\u2019ll get back to you as soon as possible.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Frequently Asked Questions | TUBILASER \u00ae\" \/>\n<meta property=\"og:description\" content=\"Please read the frequent asked questions and corresponding answers below. Should you require further information, feel free to contact us. We\u2019ll get back to you as soon as possible.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/staging.tubilaser.com\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"TUBILASER \u00ae\" \/>\n<meta property=\"article:modified_time\" content=\"2020-03-03T13:26:14+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/staging.tubilaser.com\/en\/faq\/\",\"url\":\"https:\/\/staging.tubilaser.com\/en\/faq\/\",\"name\":\"FAQ - Frequently Asked Questions | TUBILASER \u00ae\",\"isPartOf\":{\"@id\":\"https:\/\/staging.tubilaser.com\/en\/#website\"},\"datePublished\":\"2020-01-19T18:11:02+00:00\",\"dateModified\":\"2020-03-03T13:26:14+00:00\",\"description\":\"Please read the frequent asked questions and corresponding answers below. Should you require further information, feel free to contact us. We\u2019ll get back to you as soon as possible.\",\"breadcrumb\":{\"@id\":\"https:\/\/staging.tubilaser.com\/en\/faq\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/staging.tubilaser.com\/en\/faq\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/staging.tubilaser.com\/en\/faq\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/staging.tubilaser.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Frequently asked questions\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/staging.tubilaser.com\/en\/#website\",\"url\":\"https:\/\/staging.tubilaser.com\/en\/\",\"name\":\"TUBILASER \u00ae\",\"description\":\"Lavorazione di tubolari e profili metallici. Pionieri del taglio laser di tubi\",\"publisher\":{\"@id\":\"https:\/\/staging.tubilaser.com\/en\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/staging.tubilaser.com\/en\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/staging.tubilaser.com\/en\/#organization\",\"name\":\"TUBILASER\",\"url\":\"https:\/\/staging.tubilaser.com\/en\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/staging.tubilaser.com\/en\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.staging.tubilaser.com\/wp-content\/uploads\/2020\/01\/logo.svg\",\"contentUrl\":\"https:\/\/www.staging.tubilaser.com\/wp-content\/uploads\/2020\/01\/logo.svg\",\"width\":\"180\",\"height\":\"24\",\"caption\":\"TUBILASER\"},\"image\":{\"@id\":\"https:\/\/staging.tubilaser.com\/en\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"FAQ - Frequently Asked Questions | TUBILASER \u00ae","description":"Please read the frequent asked questions and corresponding answers below. Should you require further information, feel free to contact us. We\u2019ll get back to you as soon as possible.","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_US","og_type":"article","og_title":"FAQ - Frequently Asked Questions | TUBILASER \u00ae","og_description":"Please read the frequent asked questions and corresponding answers below. Should you require further information, feel free to contact us. We\u2019ll get back to you as soon as possible.","og_url":"https:\/\/staging.tubilaser.com\/en\/faq\/","og_site_name":"TUBILASER \u00ae","article_modified_time":"2020-03-03T13:26:14+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/staging.tubilaser.com\/en\/faq\/","url":"https:\/\/staging.tubilaser.com\/en\/faq\/","name":"FAQ - Frequently Asked Questions | TUBILASER \u00ae","isPartOf":{"@id":"https:\/\/staging.tubilaser.com\/en\/#website"},"datePublished":"2020-01-19T18:11:02+00:00","dateModified":"2020-03-03T13:26:14+00:00","description":"Please read the frequent asked questions and corresponding answers below. Should you require further information, feel free to contact us. We\u2019ll get back to you as soon as possible.","breadcrumb":{"@id":"https:\/\/staging.tubilaser.com\/en\/faq\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/staging.tubilaser.com\/en\/faq\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/staging.tubilaser.com\/en\/faq\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/staging.tubilaser.com\/en\/"},{"@type":"ListItem","position":2,"name":"Frequently asked questions"}]},{"@type":"WebSite","@id":"https:\/\/staging.tubilaser.com\/en\/#website","url":"https:\/\/staging.tubilaser.com\/en\/","name":"TUBILASER \u00ae","description":"Lavorazione di tubolari e profili metallici. Pionieri del taglio laser di tubi","publisher":{"@id":"https:\/\/staging.tubilaser.com\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/staging.tubilaser.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/staging.tubilaser.com\/en\/#organization","name":"TUBILASER","url":"https:\/\/staging.tubilaser.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/staging.tubilaser.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/www.staging.tubilaser.com\/wp-content\/uploads\/2020\/01\/logo.svg","contentUrl":"https:\/\/www.staging.tubilaser.com\/wp-content\/uploads\/2020\/01\/logo.svg","width":"180","height":"24","caption":"TUBILASER"},"image":{"@id":"https:\/\/staging.tubilaser.com\/en\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/staging.tubilaser.com\/en\/wp-json\/wp\/v2\/pages\/1871","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.tubilaser.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/staging.tubilaser.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/staging.tubilaser.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.tubilaser.com\/en\/wp-json\/wp\/v2\/comments?post=1871"}],"version-history":[{"count":5,"href":"https:\/\/staging.tubilaser.com\/en\/wp-json\/wp\/v2\/pages\/1871\/revisions"}],"predecessor-version":[{"id":2069,"href":"https:\/\/staging.tubilaser.com\/en\/wp-json\/wp\/v2\/pages\/1871\/revisions\/2069"}],"wp:attachment":[{"href":"https:\/\/staging.tubilaser.com\/en\/wp-json\/wp\/v2\/media?parent=1871"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}